If your room is on the outside edge of the building this means you can't sit on your balcony because of the insect life from the mangrove swamp 30 feet away.To actually get hold of a hotel manager is fun the general staff seem to take turns in telling you they are the manager, it must be a fun game to play with stupid customers that can't see through it.The general finish and decor of this hotel is extremely poor as its a new build only 8 months ago!! We tipped every couple of rounds - 50 pesos - and they were appreciative. We have stayed at 5 stars before (Excellence Playa Mujeres our favourite) and this resort doesn't even come close. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. The resort is cleaned and maintained to a high standard. How this resort is getting 5 star ratings is beyond me. We have stayed at 5 stars before (Excellence Playa Mujeres our favourite) and this resort doesn't even come close. Cabs are 40.00- 80.00 us, so if you plan to explore another part of the town/city, plan to do it with an expensive tour that includes transportation. Royalton Riviera Cancun is comprised of 3 distinct sections, all unique to our guests’ needs and vacation styles. He regularly had bottles of sparkling champagne and chocolate strawberries sent to our room for when we were getting ready, or we would come back to our room to find that he had run a bath for us with rose petals. Room Tour. Absolutely will be back in the future with our daughter. Everyone was so friendly and special thanks goes to Abel the barman who looked after us so much and was sad to say goodbye to him! We are looking for your next visit in the near future.Luxury RegardsAlfonso LopezGeneral Manager. We loved the towel animals she made each day. Oscar, our teppanyaki chef, was the best that we have seen, he put on a great... We stayed here for two weeks in September in a swim up room in the Diamond Club. Our favourite was Zen, both the teppanyaki and the standard restaurant. Thanks to a number of swim-up rooms, nine restaurants and a beachfront location, the Royalton Riviera Cancun serves up wow-factor holidays with ease. It was our first visit to Mexico and we were not disappointed. We hope you can give us a chance to reinstate your trust in our services. Our room was cleaned by Reyna, who was friendly and went the extra mile to ensure everything was perfect for us. I would have expected this to be offered especially with diamond club. No travel adaptors are required as everything is charged by USB, including 2 ports in the safety deposit box. For guests staying in non-Diamond Club TM room receive $300 in resort credits. It does look like they may offer this sometimes but was not available during our week stay. Royalton Riviera Cancun Resort & Spa - All Inclusive Carretera Federal 307 Tulum-Cancun Km 332,15, Sm31, Mz 03 77500, Puerto Morelos, Quintana Roo, Mexico, 77500 Map He literally made our holiday. Diamond Club members have their own lounge and can have their butler make … It faced onto the pool and had a partial sea view. Please know that we will be contacting you via Trip Advisor messaging, in order to follow up the situations that disturbed you during your stay. This sprawling resort’s got lots to keep you busy. On arriving we were in a beautiful room however it faced away from the sea, my husband mentioned this to Gilberto at hideaway guest services and he upgraded out room free of charge and our entire stay to diamond services as a compliment. The rooms were clean. There’s a separate club for Teens but we have no knowledge of that.The hotel wasn’t overrun with children which we loved - it’s a good mix of couples and families, plus groups of friends, which created a great friendly atmosphere.The staff are what makes this place - every staff member in every job was fantastic and we can’t thank them enough for giving us one of the best holidays we’ve had, Dear LMD3328Thank you for sharing your review of Royalton Riviera Cancun We are glad to know you enjoyed our restaurants, facilities, and service. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. Book online or call 1 (800) 881-7409. The bars don’t open til 10am which is worth knowing The pool waiters worked tirelessly - found them all great. We hope that we will soon receive it again. Ask Allison F about Royalton Riviera Cancun Resort & Spa, Ask MeganGillan about Royalton Riviera Cancun Resort & Spa, Ask 478msh about Royalton Riviera Cancun Resort & Spa, Ask georgih175 about Royalton Riviera Cancun Resort & Spa, Ask LMD3328 about Royalton Riviera Cancun Resort & Spa, Ask Gaztoovey1969 about Royalton Riviera Cancun Resort & Spa, Hotels near Royalton Riviera Cancun Resort & Spa, Royalton Riviera Cancun Resort & Spa Rooms, Royalton Riviera Cancun Resort & Spa Pool, Adults Only and Adult Friendly Resorts Puerto Morelos, Puerto Morelos All Inclusive Beach Resorts, Puerto Morelos All Inclusive Beach Hotels, Hotels near Galeria Arte Zissimo arte contemporano, Hotels near (PCM) Playa Del Carmen Airport, We compared the lowest prices from 14 websites, We compared the lowest prices from 17 websites, We compared the lowest prices from 12 websites, We compared the lowest prices from 19 websites, We compared the lowest prices from 15 websites, We compared the lowest prices from 16 websites, We compared the lowest prices from 11 websites. We had an argument with the manager and we had to tell him that we were in the same family to get him to agree to us sharing. We enjoyed chatting to him and he went the extra mile to make our holiday amazing. Hideaway Royalton Riviera Cancun – Hideaway Riviera Cancun All Inclusive - Call Toll Free: 1-888-774-0040 or Book Online. Prices are the average nightly price provided by our partners and may not include all taxes and fees. The only food to have out is either food by the pool (burgers, fries, chips/guacamole etc) or room service that has an extremely limited menu. Royalton Riviera Cancun Resort & Spa: Diamond Club at Royalton Riviera Cancun - See 14,533 traveller reviews, 13,669 candid photos, and great deals for Royalton Riviera Cancun Resort & … We would like to thank you for choosing Royalton Riviera Cancun as your all-inclusive vacation Resort.Luxury RegardsFrancisco JorgeGeneral Director. Royalton Riviera Cancun Resort & Spa: Diamond Club at Royalton Riviera Cancun - See 14 674 traveller reviews, 13,804 candid photos, and great deals for Royalton Riviera Cancun … We loved staying at this hotel. Diamond Club guests can … It was phenomenal and there are a lot of selections. At Royalton Riviera Cancun Resort & Spa - All Inclusive you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. This new-generation all-inclusive resort offers discerning travelers a family … The room was great and ample for us - we’d paid to pre-select before we arrived which was worth every penny (you can do so direct on the hotel website). One of the workers grabbed my daughters arm in fun (17 years old). The grounds were safe. One of ours was useless and the other was good and friendly but a request...How this resort is getting 5 star ratings is beyond me. Room 5409 at the Royalton Riviera Cancun resort & Spa: diamond club can. 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